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Tuan Nguyen: Hello, Linh Pham. I need help at the shopping mall service desk.
Tuan Nguyen: This is faulty — there is a gap on the edge.
Linh Pham: I see. Can you show the receipt, please?
Tuan Nguyen: Yes, here is the receipt.
Linh Pham: Would you like an exchange or a return?
Tuan Nguyen: A return, please.
Linh Pham: Okay. I will print the return slip at this desk now.
Linh Pham: Please stay at this desk for a moment.

With regard to faulty goods, our mall accepts returns within a minimum period of thirty days.

A receipt or digital proof of purchase is normally required. This helps staff trace the sale quickly.

At the service desk, staff inspect the item and check for damage. An honest report of the problem makes the process faster.

Refunds go back to the original payment method. In principle, no extra fee is charged for a simple faulty item.

Damaged packaging does not remove customer rights. Follow the instructions on the leaflet, and keep the receipt until you leave the desk.