Tại quầy hỗ trợ khách hàng

Tuan Nguyen: Hello, I'd like to report a problem with this jacket.
Tuan Nguyen: Here is the jacket, and this is the receipt.
Tuan Nguyen: The zipper keeps catching, and the stitching is really unsatisfactory.
Linh Pham: Thank you. I've checked the receipt—would you prefer a replacement or a refund?
Tuan Nguyen: I'd rather have a replacement if the same size is in stock—not only because it saves time but also because I like this version.
Linh Pham: We have that size, so I'll print a swap slip at this desk now.
Tuan Nguyen: The slip says large, and that's the size I need.
Linh Pham: Please stay at this desk while I prepare the replacement.

At 4 p.m., a shopper reported a missing parcel at the customer desk in the shopping mall.

Linh asked where and when the shopper last had it. The shopper remembered leaving it near the west entrance after checking the directory.

The description matched a parcel handed in earlier. Its label showed the delivery route, so Linh could compare the details.

Before releasing it, Linh asked the shopper to verify the route on the label. Only because the shopper confirmed it did Linh hand over the parcel.

Linh recorded that the parcel was returned to its owner.